Decision-making across stakeholders – How to build a process that allows for easy direction changes
Aliya Mirza, Insight Lead Sky Labs, Sky
Changing corporate culture to increase acceptance of research recommendations
Alison Schembri, Market Research Manager, GO plc
Managing Big Data disruptions of traditional market segmentation approaches
Jemma Ahmed, Head of Insights, Badoo
How to make change less frightening: Dealing with pushback of the ‘New’
Dominic King, Senior Principal Research, Accenture
Exploring the interdependency between customer intelligence and customer experience
Noah Subhrasheel Roychowdhury, Global Head of Customer Intelligence, Colt
Creating a holistic brand and user experience
Carol Frer, UX Research Designer